Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when you register, book a service, or contact us. This may include:

• Personal identifiers: name, email address, phone number, date of birth.
• Location & address details: to assign service professionals accurately.
• Payment information: billing details, transaction history (processed via secure gateways).
• Usage data: IP address, browser type, device information, and how you interact with our platform.

2. How We Use Your Information

We use the collected data to deliver, improve, and personalise our services. Specific purposes include:

• Processing and managing service bookings, scheduling, and payments.
• Communicating with you about booking confirmations, reminders, updates, and support.
• Enhancing platform security, preventing fraud, and resolving disputes.
• Analyzing usage trends to improve user experience and feature development.
• Sending promotional offers or newsletters — only with your explicit consent (opt‑out available anytime).

3. Sharing of Information

We never sell or rent your personal data. Limited data sharing occurs only in the following scenarios:

• Service providers & professionals: name, address, contact number, and service requirements to fulfill your booking.
• Payment partners: to process transactions securely (e.g., Stripe, Razorpay, PayPal).
• Legal compliance: when required by law, court order, or to protect our rights and users’ safety.
• Business transfers: in case of merger or acquisition, you will be notified before data is transferred.

4. Data Security & Retention

We implement industry‑standard measures including encryption, firewalls, and access controls to safeguard your information. However, no online transmission is 100% secure. Your data is retained only as long as necessary to provide our services or comply with legal obligations (e.g., tax records, dispute resolution). After that, it is anonymised or securely deleted.

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access & portability: request a copy of the data we hold about you.
• Correction: update inaccurate or incomplete information.
• Deletion: request erasure of your data, subject to legal exceptions.
• Opt‑out of marketing: use the unsubscribe link in emails or update notification preferences.

To exercise any of these rights, contact us at privacy@helperservice.com. We will respond within 30 days.

6. Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies to:

• Remember your login session and preferences.
• Analyse site traffic and performance via Google Analytics (anonymised).
• Enable essential features like secure checkout.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect functionality.

7. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us, and we will delete it immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect legal, operational, or technical changes. The revised version will be posted here with an updated “Last revised” date. Significant changes will be notified via email or platform notification.

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to our Data Protection Officer:

HELP-R Services – Privacy Team
123 Business Park, Sector V, Salt Lake, Kolkata – 700091, India
support@helperservice.com
+91 22 1234 5678